General Terms and Conditions

Our aim is to ensure that all our customers are satisfied with their purchases. The following terms and conditions are designed to reduce misunderstandings and errors in the ordering process. Please consider the following when making a purchase.

Supply

Product is provided on a supply only basis, for DIY installation. If you are planning on having your product professionally fitted, then we advise that you don’t book in a fitter until the product has arrived and been checked. We are not responsible for on costs incurred due to delays, damages or incorrect goods.

Measuring & Installation

We cannot be held responsible for errors in measurements of doors. Please check your measurements carefully before ordering. If any incorrect sizes were given when placing the order we must be informed in writing within 1 working day (24 hours) after the order has been placed.

Cancellation

You may cancel an order within the specified product cancellation time as stated in our cancellation terms. You statutory rights will not be affected.

Returns

All goods should be counted and checked thoroughly against the delivery note before signing. Look for obvious signs of damage. If there is any damage to the product or packaging, this MUST be made clear on the delivery note. If in some cases this is not possible, damage should be reported within 72 hours of receiving the goods, and photographic evidence will be required via e-mail. If an item is reported damaged which exceeds this time, we cannot be held responsible for the cost of any replacement items.

We cannot be held responsible for damage done during installation, and therefore any product damage reported outside of 72 hours will not be replaced.

Product which has been prepared for installation or previously fitted is deemed to have been accepted, and cannot be claimed against.

Legal

Contracts for the purchase of products through our site and any dispute or claim out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Scottish law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Scotland.