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DELIVERY TERMS
We aim to dispatch our products as soon as possible after your order confirmation but will vary from product to product.
Delivery costs
£7 = within 7 miles of East Kilbride store
£15 = over 7 miles from East Kilbride store
VARIABLE RATE: Sliding wardrobe doors over 40 miles from store.
Sliding wardrobe doors necessitate special carriage requirements for distances over 40 miles but are charged at the local rate for deliveries up to 40 miles.
For deliveries over 40 miles, a variable delivery rate is incurred as follows:
up to £150.00 = £55.00 delivery
£151.00 - £300.00 = £35.00 delivery
£301.00 - £500.00 = £25.00 delivery
£501.00 - £1000.00 = £15.00 delivery
Over £1000 = Free Delivery
PLEASE NOTE : LOUVRE DOORS ARE DELIVERED LOCALLY ONLY. WE DO NOT DELIVER LOUVRE DOORS OVER 40 MILES RADIUS FROM STORE.
Our home delivery company will subsequently contact you to arrange a delivery day. This arrangement will be subject to your convenience and availability.
If you receive a card stating a missed delivery, call the number on the “We called” card to re-arrange delivery.
We employ a home delivery company and cannot be held responsible for delays or damage to goods in transit.
We delivery to anywhere in mainland United Kingdom. Unfortunately we do not deliver to Northern Ireland, the Scottish Islands, The Isle of Man or the Channel Islands at this time.
Any potential problems in reference to the delivery (e.g. Low bridges, restricted access) should be made known prior to order. Couriers will deliver to ground floor only.
As we use a home delivery company for all our orders, we want to make it clear how this process works. For different products, this works in different ways and the points below outline these processes.
Standard Sliding Wardrobe Doors & The Aura System
We aim to dispatch all standard doors within 14 to 21 working days of sending your order confirmation e-mail.
During weeks 2-3, our home delivery company will contact you to arrange a delivery day. This is normally during the following week and subject to your availability.
We deliver to anywhere in mainland United Kingdom. Couriers will deliver to ground floor only.
Made to Measure Sliding Wardrobe Doors (in-store only)
We aim to dispatch made to measure doors within 21 to 28 days of sending your order confirmation e-mail.
During weeks 2-3, our home delivery company will contact you to arrange a delivery day. This is normally during the following week and subject to your availability.
We deliver to anywhere in mainland United Kingdom. Couriers will deliver to ground floor only.
Doors
24-48 hours before delivery our home delivery company will contact you to arrange a delivery date, subject to availability and your convenience.
We deliver to anywhere in mainland United Kingdom. Couriers will deliver to ground floor only.
Standard Doors
We aim to dispatch all standard doors within 14 to 21 working days and made to measure doors within 21 to 28 days of sending your order confirmation e-mail.
During weeks 2-3, our home delivery company will contact you to arrange a delivery day. This is normally during the following week and subject to your availability.
Handles and Ironmongery
Handles and Ironmongery are dispatched direct from our store. We aim to do this within 3-7 working days from receipt of your order.
Louvre Doors
Louvre Doors are dispatched direct from our store for local delivery only.
We aim to do this within 7-10 working days from receipt of your order.
PLEASE NOTE : LOUVRE DOORS ARE DELIVERED LOCALLY ONLY. WE DO NOT DELIVER LOUVRE DOORS OVER 40 MILES RADIUS FROM STORE.
Ironmongery
We aim to dispatch handles and ironmongery within 3-7 working days of sending your order confirmation e-mail.
Delivery is normally next working day, excluding Scottish Highlands. For the Scottish highlands delivery can be as little as next working day or as long as seven working days.
Acceptance
All goods should be counted and checked thoroughly against the delivery note before signing. Look for obvious signs of damage. If there is any damage to the product or packaging, this MUST be made clear on the delivery note. If in some cases this is not possible, damage should be reported within 72 hours of receiving the goods, and photographic evidence will be required via e-mail. If an item is reported damaged which exceeds this time, we cannot be held responsible for the cost of any replacement items.
We cannot be held responsible for damage done during installation, and therefore any product damage reported outside of 72 hours will not be replaced.
Product is provided on a supply only basis, for DIY installation. If you are planning on having your product professionally fitted, then we advise that you don’t book in a fitter until the product has arrived and been checked. We are not responsible for on costs incurred due to delays, damages or incorrect goods.
Product which has been prepared for installation or previously fitted is deemed to have been accepted, and cannot be claimed against.