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All goods should be counted and checked thoroughly against the delivery note before signing. Look for obvious signs of damage. If there is any damage to the product or packaging, this MUST be made clear on the delivery note. If in some cases this is not possible, damage should be reported within 72 hours of receiving the goods. If an item is reported damaged which exceeds this time, We cannot be held responsible for the cost of any replacement items.
We cannot be held responsible for damage done during installation, and therefore any product damage reported outside of 72 hours will not be replaced.
Product is provided on a supply only basis, for DIY installation. If you are planning on having your product professionally fitted, then we advise that you don’t book in a fitter until the product has arrived and been checked. We are not responsible for on costs incurred due to delays, damages or incorrect goods.
Product which has been prepared for installation or previously fitted is deemed to have been accepted, and cannot be claimed against.
If you wish to return an item, please follow the following procedure:
Contact us by e-mail on firstname.lastname@example.org or by calling 01355 245719 to obtain a “Returns Number” (RN) within seven days of receiving your goods.
Returned goods will be collected by our home delivery company.
A fee, equal to that paid for delivery, will be charged for returned goods. Returns within 7 days on free delivery orders above £250 will incur an uplift charge of £75.00
After we receive the returned goods, and are satisfied with their condition, we will reimburse the order value, or exchange as required.
Unfortunately we cannot refund original delivery charges, and in the event of exchange we will require further payment to cover cost of re-delivery.